Employee Engagement – Communicate to Benefit
Boosting Employee Engagement can be a very effective way to increase productivity and therefore profit, but do managers sometimes forget there could be a step missing between engaging your workforce and receiving the financial benefits?
Forbes defines Employee Engagement as “the emotional commitment the employee has to the organisation and its goals.” The important word here is ‘goals’. Communication is a very large factor in employee engagement, but it’s crucial that your workforce is on the same page with regards to what your organisation’s goals and values are, and how to achieve and uphold them. After all, there’s no point in generating this additional motivation within your workforce if they don’t know what to do with it.
If your organisation relies on a large percentage of repeat business, make sure staff are aware of this, so that high standards are maintained throughout the sales process from taking an order to delivery. Make them aware of the importance of customer service. If your business has limited marketing resources, you might want to ensure your sales force considers self-generating leads rather than solely relying on receiving them.
If you would like your engaged workforce to look outside of what could be considered traditional boundaries of their job description, you need to communicate to them what they could be doing with this extra effort. It might even be worth putting into practice a work shadowing scheme where colleagues from one department spend just an hour or so with those in another, to see how every functioning part within your organisation fits together into a working whole.
Just because you consider it obvious that someone should be carrying out an additional task, doesn’t mean that it occurs to them. Managers often have an eagle-eye, cross departmental view of their organisation other staff might not benefit from. Engaged employees are much more likely to go above and beyond, and in a perfect world, engagement is self-driven. However, you can encourage this behaviour and make it even easier and more efficient if you ensure they know what form this extra motivation could take.
For more information about how a Time & Attendance Solution can boost Employee Engagement for your organisation, please contact us.